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Privacy Policy

Last updated July 26, 2025

This Privacy Notice for OpenSet (“we,” “us,” or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

• Visit our website at openset.app or any website of ours that links to this Privacy Notice
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, please contact us at contact@openset.app.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice. For details, click the links or scroll to the sections below.

• What personal information do we process? Learn more in section 1 below.
• Sensitive personal information? We do not process any sensitive personal information.
• Third‑party information? We do not collect any from third parties.
• How we process information? See section 2.
• When and with whom we share? See section 4.
• How we keep it safe? See section 7.
• Your rights? See sections 8–12.

1. WHAT INFORMATION DO WE COLLECT?

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you register on the Services, express an interest in our products or Services, participate in activities, or contact us.

Personal information you disclose to us

• Names
• Phone numbers
• Email addresses
• Addresses
• Passwords
• Contact or authentication data

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment (e.g., payment instrument number, security code). All payment data is handled and stored by Stripe. See their privacy notice here.

All personal information you provide must be true, complete, and accurate. You must notify us of any changes.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for a variety of reasons, depending on how you interact with our Services:

• To facilitate account creation, authentication, and user‑account management.
• To deliver and facilitate Services you request.
• To send administrative information (e.g., policy updates, product info).
• To fulfill and manage your orders, payments, returns, and exchanges.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason under applicable law.

We may process your information if you give explicit permission (“consent”). You may withdraw consent at any time. In exceptional cases, applicable law permits processing without consent, for example:

• If collection is clearly in your interests and consent cannot be obtained timely.
• For investigations and fraud detection/prevention.
• For business transactions under certain conditions.
• If contained in a witness statement necessary to assess or settle an insurance claim.
• To identify or locate next of kin of injured, ill, or deceased persons.
• If we reasonably believe an individual is a victim of financial abuse.
• If consent-based collection would compromise availability or accuracy and is needed to investigate a breach.
• If required to comply with a subpoena, court order, or rules of court.
• If produced in the course of employment/business consistent with original purposes.
• If collected solely for journalistic, artistic, or literary purposes.
• If publicly available and specified by regulation.
• To disclose de‑identified info for approved research or statistics under ethics oversight.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described below.

• Business Transfers. We may share or transfer your information in connection with negotiations or completion of any merger, sale of company assets, financing, or acquisition.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies, web beacons, and pixels to gather information when you interact with our Services (e.g., security, fraud prevention, preferences). We also permit third parties to use tracking for analytics and advertising (e.g., tailored ads, abandoned‑cart reminders), which may appear on our site or other sites. For details and cookie preferences, see our Cookie Notice.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information as long as necessary to fulfill the purposes outlined, unless otherwise required by law.

We retain personal information only as long as needed for the purposes set out here (and no longer than three (3) months past account termination unless required by law). When no longer needed, we delete or anonymize it, or securely isolate it if deletion isn’t possible (e.g., backup archives).

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through organizational and technical security measures.

We implement reasonable security measures to protect your data. However, no transmission or storage can be 100% secure. Transmission to/from our Services is at your own risk; please only access within a secure environment.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your region (e.g., Canada), you may have rights to access, correct, or delete your personal information.

Under applicable data protection laws, you may request access to your data, rectification or erasure, restriction of processing, data portability, and to object to automated decision‑making. If automated decisions significantly affect you, we will explain the factors and offer a way to request human review. To exercise these rights, contact us as described in section 11 below.

Withdrawing your consent. If we rely on your consent, you may withdraw it at any time by contacting us. Withdrawal won’t affect the lawfulness of prior processing.

Account Information

If you wish to review, change, or terminate your account, you can contact us using the information provided below. Upon request, we will deactivate or delete your account and active‑database data. We may retain some information to prevent fraud, troubleshoot, assist investigations, enforce legal terms, or comply with legal requirements.

Cookies and similar technologies: Most browsers accept cookies by default. You can remove or reject cookies via your browser settings, but this may affect certain features or services. For questions or comments about your privacy rights, email contact@openset.app.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most browsers and some mobile apps include a Do‑Not‑Track (“DNT”) setting to signal you do not want your online activities monitored. At this stage, no uniform standard for DNT has been finalized, and we do not currently respond to DNT signals. If a standard emerges, we will update this notice.

10. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. Changes will be indicated by an updated “Revised” date at the top. For material changes, we may post a notice or send you a notification. Please review this notice frequently.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments, you may email us at contact@openset.app or contact us by post at:

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on applicable laws in your country, you may have the right to request access to your personal information, details about how we processed it, correct inaccuracies, or delete your data. You may also withdraw your consent to processing. These rights may be limited by law.

To request review, update, or deletion of your personal information, please contact: contact@openset.app.